Terms of use

These terms govern the use of Ospikey, the online check-in service for holiday rentals. By creating an account, the customer (the host or the company managing the properties) accepts them.

Service provider: Yuriy Sultanov · Tax ID Y5129180X · Carrer Mendez Nunez 30 07450 Santa Margalida, Illes Balears, España · Contact: hola@ospikey.com

1. The service

Ospikey lets the customer manage properties and bookings, send guests a link to check in from their phone (details, document and signature) and report that data automatically to SES.Hospedajes (Spanish Ministry of the Interior). Among other features it includes guest emails, Excel import, team management and a help centre.

The features available at any time are those shown in the panel and on the pricing page. Features announced as "coming soon" are not part of the contracted service until they are released.

2. Account and security

• The customer must provide accurate details and keep them up to date.
• Each person uses their own login. Two-step verification is mandatory.
• The customer is responsible for the people they invite to their team and for the permissions they grant.
• If the customer suspects unauthorised access, they must tell us at hola@ospikey.com as soon as possible.

3. Customer obligations

• The legal duty to register travellers and report their data lies with the customer. Ospikey is the tool that makes it easier, but does not replace it.
• The customer is responsible for their SES.Hospedajes credentials, for the data of their properties and for reviewing the error notices shown in the panel.
• As controller of their guests' data, the customer must inform guests about the processing of their data.
• Ospikey may not be used for unlawful purposes, nor to try to access other customers' data or interfere with the service.

4. Launch offer

Accounts created up to and including 1 December 2026 get 12 months free from when the plan is taken out. When that period ends, the price of the chosen plan applies. The customer can cancel at any time before the free period ends without paying anything. The offer applies once per customer.

5. Prices and billing

• The price depends on the plan and the number of properties, billed monthly or annually. Published prices exclude VAT, which is added on the invoice.
• Invoices are issued at the start of each period and are available in the panel.
• Payment is made by bank transfer within the term stated on the invoice.
• If an invoice is not paid we will notify the customer; if non-payment continues, the account may be switched to read-only mode until it is settled.
• Price changes will be announced at least 30 days in advance and apply from the next period.

6. Duration and cancellation

• The subscription renews automatically at the end of each period.
• The customer can cancel from the panel at any time. Cancellation takes effect at the end of the period already paid; periods already started are not refunded, unless the law requires it.
• After cancellation, data is kept and deleted according to the periods in the Privacy policy. Traveller data is kept for the 3-year legal period.

7. Data processing agreement

For guest data, the customer is the controller and Ospikey the processor (Article 28 GDPR). Ospikey undertakes to:

• process the data only to provide the service and following the customer's instructions;
• ensure the confidentiality of the people authorised to process it;
• apply the security measures described in the Privacy policy;
• use only the sub-processors listed in the Privacy policy (the customer gives general authorisation and will be informed of any change, with the option to object);
• help the customer respond to data subject requests and meet their security and breach notification obligations;
• delete the data when the service ends, except what the law requires to be kept;
• make available to the customer the information needed to demonstrate compliance.

8. Availability

We work to keep the service continuously available, but there may be interruptions for maintenance or for reasons beyond our control. Reporting to SES.Hospedajes also depends on the availability of the Ministry's systems; when they do not respond, Ospikey retries later.

9. Liability

• Ospikey is not liable for incorrect or incomplete data provided by guests or by the customer, nor for the consequences of not reviewing the error notices in the panel.
• Ospikey is not liable for the unavailability of public administration systems.
• Except in cases of wilful misconduct or gross negligence, Ospikey's total liability is limited to the amounts paid by the customer in the 12 months before the event giving rise to it.

10. Intellectual property

The software, design and the Ospikey brand belong to its owner. The customer keeps all rights to their data.

11. Changes to these terms

We may update these terms. Significant changes will be announced at least 30 days in advance; if the customer does not agree, they can cancel before the changes apply.

12. Governing law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Palma de Mallorca, unless the law sets another mandatory jurisdiction.